FREQUENTLY ASKED QUESTIONS (FAQ)
Last Updated: August 28, 2026
Welcome to the autvex.shop FAQ. Below you will find answers to common questions about our automotive diagnostic scanner, compatibility, functions, shipping, returns, and customer support.
1. WHAT IS THIS AUTOMOTIVE DIAGNOSTIC SCANNER USED FOR?
Our automotive diagnostic scanner is designed to help vehicle owners and technicians identify potential vehicle problems and access diagnostic information more conveniently.
Depending on the vehicle and supported systems, the device can be used for functions such as:
- Reading diagnostic trouble codes (DTCs);
- Clearing supported fault codes;
- Viewing live vehicle data;
- Checking supported vehicle systems;
- Performing OBD2 diagnostic functions; and
- Accessing supported service and maintenance functions.
Available functions may vary depending on the vehicle manufacturer, model, year, system, and configuration.
2. WHICH VEHICLES ARE COMPATIBLE WITH THE SCANNER?
The diagnostic scanner is designed for use with compatible OBD2/EOBD vehicles and supports a wide range of vehicle applications.
However, vehicle coverage and individual diagnostic or service functions may vary depending on:
- Vehicle manufacturer;
- Model;
- Model year;
- Engine and system configuration; and
- Diagnostic protocols supported by the vehicle.
If you are unsure whether a particular function is supported by your vehicle, please contact us at charlottebarnett850@gmail.com before ordering.
3. WHAT FUNCTIONS DOES THE DIAGNOSTIC SCANNER SUPPORT?
Depending on vehicle compatibility, the scanner provides access to multiple diagnostic and maintenance functions.
These may include:
- All-system diagnostics on supported vehicles;
- OBD2 diagnostic functions;
- Reading and clearing supported fault codes;
- Live data monitoring;
- I/M readiness information; and
- Multiple supported service and maintenance functions.
The exact functions available are vehicle-dependent. Not every function is available for every make, model, or model year.
4. DO I NEED PROFESSIONAL EXPERIENCE TO USE IT?
The diagnostic scanner is designed with a large touchscreen interface to make commonly used diagnostic functions easier to access.
Basic OBD2 functions can be useful for vehicle owners who want to better understand vehicle fault information, while more advanced diagnostic and service functions may require appropriate automotive knowledge.
Always follow the product instructions and your vehicle manufacturer's service recommendations when performing diagnostic or maintenance procedures.
5. HOW LONG DOES SHIPPING TAKE?
Orders are generally processed within 1 business day after successful payment confirmation.
Our estimated delivery time is:
3–7 business days after processing and shipment.
Business days are Monday through Friday, excluding public holidays.
Occasional delays may occur because of carrier operations, customs processing, severe weather, public holidays, or other circumstances outside our reasonable control.
6. DO YOU CHARGE FOR SHIPPING?
No. autvex.shop offers free shipping on eligible orders placed through our online store.
There is no standard shipping charge for eligible orders at checkout.
If an exceptional shipping charge applies to a particular destination or service, it will be clearly disclosed before the order is completed.
7. CAN I RETURN THE PRODUCT IF I CHANGE MY MIND?
Yes. We offer a 30-day return policy, which means you have 30 days from the date you receive your order to request an eligible return.
Returned products should generally be unused, undamaged, in their original condition and packaging, and include the original accessories, manuals, components, and proof of purchase where applicable.
For purchases covered by European Union consumer protection rules, applicable statutory rights, including the 14-day right of withdrawal for eligible distance purchases, remain unaffected.
Before returning a product, please contact:
Do not send a product back without first requesting a return and receiving the applicable return instructions.
8. WHAT SHOULD I DO IF MY PRODUCT IS DAMAGED, DEFECTIVE, OR INCORRECT?
Please inspect your order after delivery.
If your product arrives damaged or defective, or if you receive an incorrect item, contact us as soon as possible at:
Please provide:
- Your order number;
- Your full name;
- A description of the issue; and
- Clear photographs of the product and packaging where possible.
We will review the issue and provide an appropriate solution, which may include a return, replacement, or refund depending on the circumstances.
For additional assistance, please contact:
Store: autvex.shop
Company: Fuglsang Herregaard v/Bodil Tornøe Almgren
Email: charlottebarnett850@gmail.com
Business Address: Nystedvej 73, 4891 Toreby L, Denmark
CVR Number: 25867017