Versand
SHIPPING POLICY
Last Updated: August 28, 2026
Thank you for shopping at autvex.shop, operated by Fuglsang Herregaard v/Bodil Tornøe Almgren.
We aim to provide a clear and reliable shipping experience. This Shipping Policy explains our order processing times, estimated delivery times, shipping costs, tracking information, delivery issues, and other important shipping information.
1. ORDER PROCESSING TIME
Orders are generally processed within 1 business day after the order has been successfully placed and payment has been confirmed.
Orders placed on weekends or public holidays will normally be processed on the next business day.
Once your order has been processed and shipped, you will receive a shipping confirmation where applicable.
Please ensure that your shipping address and contact information are complete and accurate when placing your order.
2. ESTIMATED DELIVERY TIME
Our estimated delivery time is:
3–7 business days after the order has been processed and shipped.
Business days are Monday through Friday, excluding public holidays.
Please note that delivery times are estimates and may occasionally be affected by circumstances outside our reasonable control, such as:
- Carrier delays;
- Severe weather conditions;
- Public holidays;
- Customs processing, where applicable;
- Incorrect or incomplete delivery information; or
- Other transportation or logistics disruptions.
If a significant delay occurs, please contact us so we can assist you.
3. FREE SHIPPING
We offer FREE SHIPPING on orders placed through autvex.shop.
There is no standard shipping charge for eligible orders at checkout.
If any exceptional shipping charge applies to a particular destination or service, it will be clearly disclosed before you complete your purchase.
4. SHIPPING DESTINATIONS
We ship orders to the destinations made available during checkout on autvex.shop.
Shipping availability may depend on the destination, product, carrier availability, or applicable shipping restrictions.
If your delivery address is not accepted during checkout, please contact us before placing your order.
5. ORDER CONFIRMATION
After successfully placing an order, you will normally receive an order confirmation at the email address provided during checkout.
Please review your order confirmation carefully.
If you notice an error in your shipping address or other order information, contact us as soon as possible at:
Email: charlottebarnett850@gmail.com
We will attempt to correct the information before the order is shipped. However, changes cannot be guaranteed once an order has entered processing or has been handed over to the carrier.
6. SHIPPING CONFIRMATION & TRACKING
Once your order has been shipped, we will provide shipping confirmation and tracking information where tracking is available for the selected shipment.
Please allow some time for the carrier's tracking system to update after receiving your tracking information.
Tracking updates are provided by the applicable shipping carrier and may not always appear immediately.
7. DELAYED ORDERS
Although most orders are expected to arrive within the estimated 3–7 business day delivery period, occasional delays may occur.
If your order has not arrived within the expected delivery period, please:
- Check the tracking information provided with your shipment;
- Verify that the shipping address submitted with your order is correct; and
- Contact us at charlottebarnett850@gmail.com if you require further assistance.
We will review the available shipping information and assist you in determining the status of your order.
8. LOST PACKAGES
If tracking information indicates that your package may have been lost in transit, please contact us at:
Please provide your order number and full name so that we can investigate the shipment with the applicable carrier.
Where a shipment is confirmed as lost, we will provide an appropriate solution in accordance with applicable law and the circumstances of the order.
9. DAMAGED PACKAGES
Please inspect your package and product as soon as reasonably possible after delivery.
If your order arrives damaged, please contact us at:
Please provide:
- Your order number;
- Your full name;
- A description of the damage; and
- Clear photographs of the package and damaged product, where possible.
We will review the issue and provide an appropriate solution in accordance with our Return & Refund Policy and applicable consumer law.
10. INCORRECT OR INCOMPLETE SHIPPING ADDRESS
Customers are responsible for providing accurate and complete shipping information when placing an order.
If you discover an error in your shipping address, please contact us immediately at:
If the order has not yet shipped, we will make reasonable efforts to update the address.
Once an order has been shipped, we may not be able to modify or redirect the shipment.
If a package is returned to us because the shipping address provided was incorrect or incomplete, please contact us so that we can determine the appropriate next steps.
11. FAILED DELIVERY
If the carrier is unable to complete delivery, the carrier may attempt redelivery, provide collection instructions, or return the package to the sender.
Customers should follow the carrier's tracking information and delivery instructions.
If you experience a delivery problem, contact us at charlottebarnett850@gmail.com and we will assist you where reasonably possible.
12. CUSTOMS, DUTIES AND TAXES
For orders that cross international borders, customs procedures, duties, import taxes, or other governmental charges may apply depending on the destination.
Any charges that legally apply to an order will be handled or disclosed as required by applicable law.
Customs processing may occasionally affect estimated delivery times.
13. ORDER CANCELLATIONS
If you need to cancel your order, please contact us as soon as possible at:
If your order has not yet been processed or shipped, we will attempt to cancel it.
If the order has already been shipped, cancellation may no longer be possible. You may instead request an eligible return after receiving the order in accordance with our Return & Refund Policy and any applicable statutory rights.
14. RETURNS AND REFUNDS
Returns and refunds are governed by our Return & Refund Policy.
We offer a 30-day return policy, subject to the conditions stated in that policy.
For eligible European Union purchases, applicable statutory withdrawal rights also remain unaffected.
Before returning a product, please contact:
Approved returns should be sent according to the instructions provided by our customer service team.
15. CONTACT INFORMATION
If you have any questions regarding shipping, delivery, tracking, or your order, please contact us:
Store: autvex.shop
Legal Business Name: Fuglsang Herregaard v/Bodil Tornøe Almgren
Responsible Person: Bodil Lissi Tornøe Almgren
Email: charlottebarnett850@gmail.com
Business Address: Nystedvej 73, 4891 Toreby L, Denmark
CVR Number: 25867017
Country: Denmark
The business name, address and CVR number above correspond to the company information contained in the supplied CVR document.