Widerrufsrecht
RETURN & REFUND POLICY
Last Updated: August 28, 2026
Thank you for shopping at autvex.shop, operated by Fuglsang Herregaard v/Bodil Tornøe Almgren. We want our customers to have a clear and straightforward shopping experience. This Return & Refund Policy explains our procedures for returns, damaged or incorrect items, exchanges, cancellations, and refunds.
1. 30-DAY RETURN POLICY
We offer a 30-day return policy, which means you have 30 days from the date you receive your order to request a return.
To be eligible for a return, your item must:
- Be in the same condition in which you received it;
- Be unused, unworn, and undamaged;
- Include all original tags, accessories, manuals, and components, where applicable;
- Be returned in its original packaging; and
- Be accompanied by a receipt, order confirmation, or other valid proof of purchase.
Returns that do not meet these conditions may not be accepted, except where otherwise required by applicable law.
2. HOW TO REQUEST A RETURN
To request a return, please contact us before sending the product back:
Email: charlottebarnett850@gmail.com
Please include:
- Your order number;
- Your full name;
- The reason for your return; and
- Photos or other relevant information if the item is damaged, defective, or incorrect.
Once your return request has been reviewed and accepted, we will provide you with return instructions and, where applicable, a return shipping label.
Please do not send products back without first contacting us. Items returned without a prior return request may not be accepted.
3. RETURN ADDRESS
Approved returns should be sent to:
Fuglsang Herregaard v/Bodil Tornøe Almgren
Nystedvej 73
4891 Toreby L
Denmark
Please contact us at charlottebarnett850@gmail.com before returning any item to this address.
4. RETURN SHIPPING COSTS
Where we provide a prepaid return shipping label, any applicable return shipping cost or deduction will be communicated to you before the return is processed.
If the return is required because the product you received is damaged, defective, or incorrect, we will be responsible for the reasonable return shipping costs.
For other eligible returns, return shipping costs may be the customer's responsibility unless otherwise required by applicable law.
5. DAMAGED, DEFECTIVE OR INCORRECT ITEMS
Please inspect your order when you receive it.
If your item is defective, damaged during delivery, or you receive an incorrect product, please contact us as soon as possible at:
Please provide your order number and, where possible, photographs showing the issue.
We will review the matter and provide an appropriate solution, which may include a replacement, return, or refund, depending on the circumstances.
6. EXCEPTIONS / NON-RETURNABLE ITEMS
Certain types of products cannot normally be returned, including:
- Perishable goods;
- Custom-made or personalized products;
- Personal care products where return is inappropriate for hygiene reasons;
- Hazardous materials;
- Flammable liquids or gases; and
- Gift cards.
Please contact us if you have questions about whether a particular product is eligible for return.
Your statutory rights are not affected by this section.
7. SALE ITEMS
Unless otherwise stated or required by applicable law, certain final-sale or specifically identified non-returnable promotional products may not qualify for our voluntary return policy.
However, this does not limit any mandatory consumer rights that may apply to defective products or statutory withdrawal rights.
8. EXCHANGES
The fastest way to obtain a different product is to return the item you received in accordance with this policy and, once the return has been accepted, place a separate order for the desired product.
If you received an incorrect or defective item, please contact us first so that we can determine the appropriate solution.
9. EUROPEAN UNION – 14-DAY RIGHT OF WITHDRAWAL
If your order is covered by European Union consumer protection rules, you generally have the right to withdraw from an eligible distance purchase within 14 days without providing a reason, subject to applicable statutory exceptions.
The withdrawal period generally begins when you, or a third party designated by you other than the carrier, receives the goods.
To exercise your right of withdrawal, please contact us at:
Email: charlottebarnett850@gmail.com
You must clearly inform us of your decision to withdraw from the purchase within the applicable withdrawal period.
This statutory right of withdrawal is separate from our voluntary 30-day return policy and is not intended to restrict any mandatory consumer rights available to you under applicable law.
10. ORDER CANCELLATIONS
If you wish to cancel an order, please contact us as soon as possible at:
If the order has not yet been processed or shipped, we will attempt to cancel it.
If the order has already been processed or dispatched, cancellation may no longer be possible. You may instead request a return after receiving the order in accordance with this policy and any applicable statutory rights.
11. REFUNDS
We will notify you once we have received and inspected your returned item and inform you whether your refund has been approved.
If approved, the refund will be issued automatically to your original payment method within 10 business days.
Please note that your bank, credit card provider, or payment service provider may require additional time to process and post the refund to your account.
If more than 15 business days have passed since we approved your refund and you have not received it, please contact us at:
12. ORIGINAL SHIPPING CHARGES
Where applicable, the treatment of original shipping charges will depend on the reason for the return and any mandatory consumer rights that apply.
If an order is returned because it was damaged, defective, or incorrect, any applicable shipping charges will be handled in accordance with applicable law.
For voluntary returns outside statutory rights, any non-refundable shipping charges, if applicable, will be communicated clearly.
13. PROOF OF PURCHASE
We may require proof of purchase before processing a return or refund.
Acceptable proof may include:
- Order confirmation;
- Order number;
- Receipt; or
- Other documentation that reasonably demonstrates that the product was purchased from autvex.shop.
14. CONTACT INFORMATION
For questions regarding returns, refunds, exchanges, damaged products, or this policy, please contact us:
Store: autvex.shop
Company: Fuglsang Herregaard v/Bodil Tornøe Almgren
Responsible Person: Bodil Lissi Tornøe Almgren
Email: charlottebarnett850@gmail.com
Address: Nystedvej 73, 4891 Toreby L, Denmark
CVR Number: 25867017